Refund & Returns Policy

1. Scope and mandatory rights

This policy applies to products and theme kits sold by Cujia Group (促佳集团) through BazaKit. It does not limit rights that cannot legally be waived. If the law applicable to a consumer gives a longer cancellation, return, warranty or remedy period, that mandatory rule prevails.

A 'Consumer' purchases mainly for personal use. A 'Business Buyer' purchases mainly for resale, trade or professional activity. Consumer-only rights may not apply to Business Buyers.

2. Seven-day return request

Unless a longer mandatory period applies, you must contact support@bazakit.com within 7 calendar days after recorded delivery. Include the order number, affected SKU and quantity, reason, and clear photos or video where relevant. Do not return goods until we issue return instructions or a return authorization.

Ordinary non-defective goods must be unused, unwashed, unaltered, complete and in resalable condition with original packaging, accessories, labels and documentation.

Opening transport packaging only to reasonably inspect a product does not by itself invalidate a mandatory consumer right.

Customized, personalized, made-to-order or buyer-specified goods are returnable only for a proven defect, damage, incorrect production or other non-conformity, except where mandatory law requires otherwise.

3. Defective, damaged, wrong or missing goods

Inspect the shipment promptly. If an item is defective, transit-damaged, materially different from the order, wrong or missing, notify us within 7 days of delivery or within any longer mandatory period. Preserve the goods, packaging and shipping label while the claim is reviewed.

We may request photographs, an unedited unpacking video, measurements, batch information or remote inspection.

For an approved quality or fulfilment issue, BazaKit will provide an appropriate remedy—repair, replacement, reshipment, price reduction or refund—and bear reasonable, pre-approved return shipping where a return is required.

Normal batch variation disclosed on the product page, minor packaging wear that does not affect the product, or damage caused after delivery is not a quality defect.

4. Change-of-mind returns

For an eligible non-defective return, the customer bears the return freight and any related clearance, insurance or handling costs, unless mandatory law provides otherwise. Original outbound shipping, expedited charges and duties are not refundable except where required by law or where our error caused the return.

Return goods using a trackable service and protect them against damage.

Risk remains with the sender until the return reaches the address stated in our authorization.

We may deduct loss in value caused by handling beyond what is reasonably needed to inspect the goods, where permitted by law.

5. Theme kits, bundles and partial returns

A theme kit is sold as a coordinated bundle. Unless goods are defective or mandatory law provides otherwise, a change-of-mind return must include the complete kit, including selling materials and accessories. If we approve a partial return, the refund is based on the attributable amount actually paid and may account for bundle discounts already received. Downloaded or used digital selling materials cannot be separately refunded where the law permits and where required consent was obtained.

6. Cancellation before dispatch

Ask support@bazakit.com to cancel as soon as possible. Cancellation is not guaranteed after procurement, customization, packing or dispatch has started. Non-recoverable customization or procurement costs may be deducted where lawfully disclosed and permitted. After dispatch, the return rules above apply.

7. Inspection and refunds

We normally inspect an authorized return within 5 business days after receipt. An approved refund is sent to the original payment method, normally within 7 business days after approval. Banks and payment providers may need additional time. We will explain any lawful deduction and will not issue cash or refund to an unrelated account.

8. Return address and support

The return address may be in China or an authorized destination-country facility and can differ from the parcel's dispatch address. Always use the address in the return authorization. Unauthorized or cash-on-delivery returns may be refused. Contact: support@bazakit.com, Yiwu, Zhejiang, China.