This policy provides a global baseline. Non-waivable law in a Consumer's location always prevails. Before commercial launch, complete legal registration details, return addresses and the actual provider list must be added and reviewed by counsel in target markets.
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1. Scope and mandatory rights
This policy applies to products and theme kits sold by Cujia Group (促佳集团) through BazaKit. It does not limit rights that cannot legally be waived. If the law applicable to a consumer gives a longer cancellation, return, warranty or remedy period, that mandatory rule prevails.
A "Consumer" purchases mainly for personal use. A "Business Buyer" purchases mainly for resale, trade or professional activity. Consumer-only rights may not apply to Business Buyers.
2. Seven-day return request
If local law allows a change-of-mind return, the request must usually be submitted within seven calendar days from delivery. Goods must remain unused, complete and in resalable condition with original packaging, labels and inserts.
Approval is required before any parcel is sent back. Unauthorized returns may be refused or delayed because the warehouse must match the parcel to an approved case number.
3. Defective, damaged, wrong or missing goods
If goods arrive damaged, defective, wrong or short in quantity, contact support promptly with the order number, photos of the outer carton, inner packaging, shipping label and the affected goods. Video taken during unpacking is strongly recommended for shortage claims.
After review, BazaKit may provide replacement, partial refund, repair guidance or another reasonable remedy depending on stock, evidence and destination.
4. Change-of-mind returns
Change-of-mind returns are not available for customized goods, opened hygiene-sensitive goods, damaged-by-use items, or goods that cannot be resold for safety or quality reasons. Original outbound freight, duties and local handling fees are normally non-refundable unless law requires otherwise.
5. Theme kits, bundles and partial returns
Where a theme kit is sold as a coordinated bundle, partial returns may be restricted if removing selected items would make the remaining bundle unsellable or operationally incomplete. If a partial return is accepted, the refunded amount may reflect the standalone value of the returned items rather than a simple pro-rata split.
6. Cancellation before despatch
Orders may be cancelled before despatch if preparation has not materially begun. Once sourcing, custom packing, labeling or export processing has started, a cancellation fee may apply to cover committed costs.
7. Inspection and refunds
Returned goods are inspected after arrival. If approved, refunds are issued to the original payment method within a commercially reasonable period after inspection. Bank, card or platform processing times are outside BazaKit's control.
8. Return address and support
The return address may be in China or an authorized destination-country facility and can differ from the parcel's dispatch address. Always use the address in the return authorization. Unauthorized or cash-on-delivery returns may be refused. Contact: support@bazakit.com, Yiwu, Zhejiang, China.
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